Frequently Asked Questions
Everything you need to know about your Pure beauty journey.
Are Pure products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free and vegan. We do not test on animals, and we ensure our suppliers adhere to the same ethical standards.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days for a full refund or store credit, even if opened.
Are your ingredients safe for sensitive skin?
Pure products are formulated with dermatologists to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to the US, Canada, and the UK. We are working hard to expand our reach to more countries in the near future.